Toxirium Support Center
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📁 Shipping, Pickup & Orders
1. Do you ship internationally?
Currently, we primarily ship within the United States. For international shipping inquiries regarding our PVC reptile enclosures, please contact our support team directly at info@toxirium.com to discuss potential freight options and costs.
2. What is the estimated delivery time for my order?
Most orders ship from our US warehouse within 1-2 business days. Once shipped, delivery typically takes 3-7 business days via FedEx or UPS, depending on your location.
3. Can I pick up my order locally to save on shipping?
Yes! If you are located near New Jersey, you can choose "Local Pickup" at checkout.
Pickup Location: 1000 High Street, Perth Amboy, NJ 08861.
Pickup Location: 1000 High Street, Perth Amboy, NJ 08861.
4. What should I do if my enclosure arrives damaged?
If you find any damaged panels or glass, please take photos immediately and email us within 48 hours of delivery. We will expedite a replacement part to you at no cost.
5. What is your Refund & Return Policy?
You may return unused products in their original packaging within 30 days of delivery. Customers are responsible for return shipping costs.
6. Will I receive a tracking number for my shipment?
Yes, as soon as your order is processed, a tracking number will be sent to your email so you can monitor your delivery in real-time.
7. Can I change my shipping address after placing an order?
Address changes can only be made before the order has been dispatched from our warehouse. Please contact us immediately for any updates.
8. Is shipping insurance included with my purchase?
Yes, all our shipments are insured against loss or transit damage to ensure your investment is protected from our door to yours.
9. Are the shipping boxes discreet for privacy?
Yes, our enclosures are shipped in heavy-duty, plain cardboard boxes with minimal branding to ensure privacy and reduce the risk of package theft during delivery.
📁 Product Features & Stacking
10. Are Toxirium enclosures stackable? Can I build a rack system?
Yes, modularity is a key feature. You can stack up to 3-4 units high using our specialized Reptile Enclosure Spacers or Stands.
11. Do I get two cages if the photo shows a stack?
Unless specified as a "2-Pack," the price listed is for a single enclosure. Photos showing stacks are for modular demonstration only.
12. Do you offer custom sizes beyond what is listed?
Absolutely. We specialize in Custom PVC Reptile Enclosures. Please visit our Customization Page for a quote.
13. Can I replace the acrylic doors with glass?
Yes. We sell Tempered Glass Replacement Doors separately in our accessories section if you wish to upgrade from acrylic.
14. Does the enclosure come with decorations?
No, the enclosures are sold as "shell only". Decorations and plants in photos are for inspiration only.
15. Are your enclosures suitable for bioactive setups?
Yes! Our PVC is 100% waterproof and will not rot or mold, making it ideal for bioactive habitats with live plants.
16. How much weight can the top support?
When properly assembled, our enclosures can support standard lighting fixtures and another enclosure of the same size stacked on top.
17. Do the panels warp under high humidity?
No. Unlike wood, our high-density PVC is non-porous and designed to maintain its structural integrity in high humidity.
18. What thickness is the PVC used?
We use premium 10mm to 12mm high-density PVC to provide maximum insulation and durability while remaining lightweight.
19. What is the height of the substrate barrier?
Our standard enclosures feature a 3 to 5-inch substrate barrier (depending on the model), allowing for deep bedding or bioactive drainage layers.
20. How do PVC enclosures compare to glass for heat retention?
PVC is a superior insulator compared to glass. It retains heat up to 70% more efficiently, which reduces energy costs and helps maintain a stable thermal gradient.
21. Is the mesh screen rust-proof?
Yes, our top screens are made from heavy-duty, corrosion-resistant mesh designed to withstand the humidity levels required for tropical species.
22. Is the 4x2x2 size suitable for an adult Ball Python?
Yes, the 4x2x2 (120 Gallon) size is widely considered the gold standard for adult Ball Pythons, providing ample room for stretching and climbing.
📁 Assembly, Safety & Usage
23. Is it difficult to assemble the enclosure?
Most customers can assemble an enclosure in under 30 minutes using just a screwdriver. Detailed manuals are provided.
24. Can I use a heat mat (UTH) with these PVC enclosures?
Yes, but it must be connected to a thermostat to prevent overheating or warping the PVC floor.
25. Does the top screen secure tightly?
Yes, our heavy-duty mesh screens are secured firmly. Sliding doors are compatible with our locks for extra security.
26. Does the enclosure come with a lock?
Standard models may not include a lock. We recommend purchasing our dedicated Key Lock accessory if needed.
27. Can I mount internal lighting fixtures?
Yes, the PVC panels are easy to drill into for mounting T5 HO fixtures, heat lamps, or misters.
28. How should I clean my PVC enclosure?
We recommend warm water with mild soap or a reptile-safe disinfectant. Avoid harsh chemical cleaners.
29. Are the enclosures fire-resistant?
Our PVC is flame-retardant and self-extinguishing. Always use thermostats for all heat sources to ensure pet safety.
30. Do the enclosures have side ventilation?
Most models feature pre-drilled side or rear ventilation to ensure optimal airflow and thermal gradients.
31. Do you recommend sealing the seams with silicone?
For semi-aquatic or high-humidity setups, we recommend 100% aquarium-safe silicone on bottom seams.
32. Do Toxirium enclosures emit harmful VOCs?
No. We use medical-grade, high-density PVC that is free from harmful VOCs and off-gassing, ensuring a safe environment for your pets.
33. Can I use a misting system like MistKing?
Absolutely. The PVC panels can be easily drilled to accommodate bulkhead fittings for automatic misting systems.
34. How do I maintain smooth sliding doors?
Simply wipe the tracks with a damp cloth during regular cleaning to remove dust or substrate debris for smooth operation.
35. What tools are required for assembly?
Only a standard Phillips-head screwdriver is required. All necessary screws and hardware are included in the package.
36. Is the PVC safe for desert species like Bearded Dragons?
Yes. Our PVC is tested to withstand desert temperatures (100°F-110°F) without warping when fixtures are mounted correctly.
📁 Wholesale & Partnership
37. Do you offer wholesale pricing?
Yes, we support breeders and pet shops! Please contact us for our Wholesale Price List.
38. Can I become a distributor for Toxirium?
We are always looking for partners. Email our sales team with your business details to discuss opportunities.
39. Can I request Private Labeling?
Yes, for large volume OEM orders, we offer Private Labeling. Contact us for MOQ details.
40. Do you have an affiliate program?
Yes! You can apply for our affiliate program through our website to earn commissions on referred sales.
41. Can I visit your warehouse?
Our warehouse is a fulfillment center and not currently open for public browsing. Video demos are available online.
42. Do you offer discounts for rescues?
Toxirium supports reptile conservation. Email us with your 501(c)(3) documentation for special pricing.
Upgrade Your Habitat
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Shop Enclosures
Expert Care Guides
Explore our blog for professional advice on reptile husbandry and Toxirium setups.
Read Our Blog
120 Gallon Assembly Guide
Step-by-step assembly instructions for our flagship 4x2x2 Toxirium enclosures.
View Guide240 Gallon Setup Instructions
Comprehensive instructions for assembling the extra-large 4x2x4 Toxirium habitats.
View Guide