Currently, we primarily ship within the United States. For international shipping inquiries regarding our PVC reptile enclosures, please contact our support team directly at info@toxirium.com to discuss potential freight options and costs.

Most orders ship from our US warehouse within 1-2 business days. Once shipped, delivery typically takes 3-7 business days via FedEx or UPS, depending on your location.

Yes! If you are located near New Jersey, you can choose "Local Pickup" at checkout.

Pickup Location: 1000 High Street, Perth Amboy, NJ 08861.
Important: Please wait for a "Ready for Pickup" email confirmation before heading to the warehouse.

If you find any damaged panels or glass, please take photos immediately and email us at info@toxirium.com within 48 hours of delivery. We will expedite a replacement part to you at no cost.

You may return unused products in their original packaging within 30 days of delivery. Customers are responsible for return shipping costs unless the item is defective. Custom-made enclosures are final sale.

Yes, modularity is a key feature. Our enclosures are designed to be safely stackable. You can stack up to 3-4 units high using our specialized Reptile Enclosure Spacers or Stands.

Unless the product title specifically says "2-Pack" or "Combo," the price listed is for a single enclosure. The photos showing stacked cages are to demonstrate the modular capability.

Absolutely. We specialize in Custom PVC Reptile Enclosures. Please visit our Customization Page or email us with your requirements for a quote.

Yes. We sell Tempered Glass Replacement Doors separately in our accessories section if you wish to upgrade from acrylic to glass for better clarity and scratch resistance.

No, the enclosures are sold as "shell only" (panels and hardware). Decorations, plants, and substrate shown in photos are for inspiration only.

We have designed our enclosures for easy assembly. Most customers can assemble a 4x2x2 enclosure in under 30 minutes using just a screwdriver. Detailed manuals and videos are available.

Yes, but with caution. PVC holds heat much better than glass. If using a heat mat, it must be connected to a thermostat to prevent overheating or warping the PVC floor.

Yes, our heavy-duty mesh screens are secured firmly. For extra security, the sliding doors are compatible with our Reptile Enclosure Locks (sold separately).

Standard models may not include a lock unless specified. We highly recommend purchasing our dedicated Key Lock accessory if needed.

Yes, we support breeders and pet shops! Please contact us for our Wholesale Price List to see our tier-based discounts.

We are always looking for partners. Please email our sales team with your business details to discuss distribution opportunities.

Yes, for large volume OEM orders, we can offer Private Labeling. Contact us for MOQ details.